Our yearly plans are discounted because we pre-purchase resources ahead of time: site-locked blocks of support hours, plus licenses with specialized outside providers and software partners that we rely on to keep supporting your accessibility work and issue mitigation.
Since those costs are committed upfront, we aren't able to offer pro-rated refunds on yearly plans.If you're running into a technical problem, our support team is happy to help.
Reach out and we'll diagnose any conflict with your theme or site and work with you to resolve it.
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Are refunds available?
Are yearly refunds available?
Can I get a refund if I have a technical issue?